When using the Check Point Web Visualization tool and trying to obtain the policy for a Cluster object you may receive one of the following errors/issues :

1. The policy is saved as an .html file but it is only showing part of the policy.
2. You receive one of the following errors when running the Web Visualization syntax:

Querying tables...

Error Reason: Inconsistency problem: table communities is not recognized by serv
er.

An error occurred while synchronizing with server tables.

        1 file(s) copied.
        1 file(s) copied.

XSLT warning: Fatal Error at (file <unknown>, line 0, column 0): An exception oc
curred! Type:RuntimeException, Message:The primary document entity could not be
opened. Id=file:///d:/temp/temp/Security_Policy.xml (, line -1, column -1){/c}or{c}Querying tables...

Failed to open DB.
Error Reason: A disk error occurred during a read operation

Failed to get data from the management server "10.18.10.6"!

Solution

To resolve the issue use the cluster object name rather then the individual cluster node name when using the Web Visualization command. An example would be :

C:\Program Files\CheckPoint\SmartConsole\R65\PROGRAM>cpdb2html.bat . C:\temp\ [manager ip] [username] [pw] -o fw-policy.html -m [cluster object name]